Privacy Policy
Effective Date: January 15, 2025
At systemtoolx, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our profitability analysis services. We operate in accordance with Taiwan's Personal Data Protection Act (PDPA) and international privacy standards.
Who We Are
systemtoolx is a financial technology platform based in Taiwan, providing profitability analysis tools and insights for businesses. Our registered address is No. 47, Section 6, Yanping North Road, Shilin District, Taipei City, Taiwan 111.
When we say "we," "us," or "our" in this document, we're talking about systemtoolx.com and our team. "You" means anyone who visits our website or uses our services.
What Information We Collect
We collect different types of information depending on how you interact with our platform. Here's what we gather and why:
Information You Give Us Directly
When you sign up for our services or reach out to us, you provide:
- Name and business contact details (email, phone number)
- Company information and business registration details
- Financial data you upload for analysis purposes
- Payment information when subscribing to premium features
- Communications you send to our support team
Information We Collect Automatically
Like most websites, we gather technical data when you use our platform:
- IP address and general location data
- Browser type, device information, and operating system
- Pages visited and features used within our platform
- Time stamps and session duration
- Referral sources and navigation paths
Important: We never sell your personal information to third parties. Your financial data remains confidential and is used solely for providing our analysis services.
How We Use Your Information
We're pretty straightforward about why we need your data. Here's the breakdown:
| Purpose | Details |
|---|---|
| Service Delivery | Processing your financial data to generate profitability analysis reports and insights |
| Account Management | Creating and maintaining your user account, handling subscriptions, and processing payments |
| Customer Support | Responding to your questions, troubleshooting issues, and providing technical assistance |
| Platform Improvement | Analyzing usage patterns to enhance features and user experience |
| Security | Detecting and preventing fraud, unauthorized access, and other security threats |
| Legal Compliance | Meeting regulatory requirements under Taiwan law and maintaining proper records |
We also send occasional emails about platform updates or new features, but you can opt out of these anytime through your account settings.
Your Rights Under Taiwan Law
Taiwan's Personal Data Protection Act gives you specific rights regarding your personal information. We respect these completely.
Access Your Data
You can request a copy of all personal information we hold about you at any time.
Correct Information
If any of your data is inaccurate or outdated, you can ask us to update it immediately.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements.
Restrict Processing
Limit how we use your data in specific circumstances while maintaining your account.
Data Portability
Receive your data in a structured format to transfer to another service provider.
Withdraw Consent
Stop certain data processing activities where we rely on your consent as legal basis.
To exercise any of these rights, just send us an email at [email protected]. We'll respond within 15 business days as required by Taiwan law.
How We Protect Your Data
Security isn't something we take lightly. Financial information requires serious protection, and we've built our systems accordingly.
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Encrypted storage of sensitive financial information at rest
- Regular security audits and penetration testing
- Multi-factor authentication for account access
- Firewall protection and intrusion detection systems
- Automated backup systems with secure off-site storage
Organizational Measures
- Access to personal data limited to authorized personnel only
- Confidentiality agreements with all staff members
- Regular privacy and security training for employees
- Incident response procedures for potential breaches
- Vendor assessment process for third-party service providers
Despite our best efforts, no online system is completely invulnerable. If we detect any breach affecting your data, we'll notify you within 72 hours as mandated by Taiwan regulations.
Data Retention and Deletion
We don't keep your information forever. Different types of data have different retention periods based on legal requirements and business needs.
Active Account Data
Retained for the duration of your active subscription plus 90 days after cancellation to allow account recovery.
Financial Analysis Records
Stored for 5 years after account closure to comply with Taiwan's accounting and tax record requirements.
Communication Logs
Customer support interactions kept for 3 years for quality assurance and dispute resolution purposes.
Marketing Preferences
Retained until you opt out or request deletion, whichever comes first.
Anonymized Analytics
Aggregated usage data with all personal identifiers removed may be retained indefinitely for research purposes.
When we delete your data, we use secure deletion methods that make recovery impossible. Backups containing your information are also securely purged within 60 days of deletion.
Sharing Your Information
We share your data only when necessary and never for marketing purposes. Here's who might see your information and why:
Service Providers
We work with carefully vetted companies that help us run our platform:
- Cloud hosting providers for secure data storage
- Payment processors for subscription billing
- Email service providers for transactional communications
- Analytics tools to understand platform usage patterns
These partners are bound by strict data protection agreements and can only use your information to provide services on our behalf.
Legal Requirements
We may disclose information when required by Taiwan law, such as:
- Responding to court orders or legal processes
- Cooperating with government investigations
- Protecting our legal rights or defending against claims
- Preventing fraud or security threats
Business Transfers
If systemtoolx is acquired or merged with another company, your information may transfer to the new owners. We'll notify you beforehand and ensure the same privacy protections continue.
Cross-Border Transfers: Some of our service providers operate servers outside Taiwan. When data crosses borders, we ensure adequate protection through standard contractual clauses and compliance with international data transfer regulations.
Cookies and Tracking
Our website uses cookies and similar technologies. These are small files that help us remember your preferences and understand how you use our platform.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality like logging in and maintaining your session
- Performance Cookies: Help us understand which features are most useful and identify technical issues
- Functionality Cookies: Remember your preferences and settings for a better experience
You can control cookie settings through your browser preferences. Blocking essential cookies might affect platform functionality, but you can safely disable performance and functionality cookies if preferred.
Children's Privacy
Our services are designed for business use and not intended for anyone under 18 years old. We don't knowingly collect information from minors. If we discover we've accidentally gathered data from someone underage, we'll delete it immediately.
Changes to This Policy
Privacy practices evolve, and so does our policy. When we make significant changes, we'll notify you via email and update the effective date at the top of this page.
We recommend checking this policy periodically, especially before sharing new information with us. Continued use of our platform after changes take effect means you accept the updated terms.
International Users
While we're based in Taiwan, we welcome users from other countries. If you're accessing our platform from outside Taiwan, your information will be transferred to and processed in Taiwan where our servers are located.
By using our services, you acknowledge this transfer and agree that Taiwan privacy laws will govern how we handle your data. We maintain the same high standards of protection regardless of where you're located.
Questions or Concerns?
If something in this policy isn't clear, or you want to exercise your privacy rights, we're here to help.
Email: [email protected]
Phone: +886 982 239 390
Mailing Address:
systemtoolx
No. 47, Section 6, Yanping North Road
Shilin District, Taipei City
Taiwan 111
We respond to all privacy inquiries within 15 business days as required by Taiwan's Personal Data Protection Act. For urgent security concerns, please call our support line directly.